Privacy Policy

1.1. This privacy policy ("Policy") describes how Flawfood LLC ("Flawfood LLC", "we", "us" or "our") collects, protects, and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the flawfood.com website, its associated app, and any of its products, services, or systems (collectively, "Website", "App", or "Services").
1.2. Please also review our Terms & Conditions, Cookies Policy, Data Processing Agreement (DPA), and Disclaimers for a comprehensive understanding of our practices and your rights.

1. Collection of personal information

We receive and store any information you knowingly provide to us when you create an account, publish content, make a purchase, or fill any forms. All data collected by flawfood is strictly for informational and entertainment purposes only and should not be used for health or medical purposes.:

- Personal details such as name, country of residence, etc.
- Contact information such as email address, address, etc.
- User's physical parameters such as weight, height.
- User's self-reported mood rating for entertainment purposes, self-reported meal entries for entertainment purposes, general notes and events unrelated to health or medical conditions.

Users are free to explore the our systems without providing any Personal Information, but once you choose to provide us with the Personal Information, you are no longer anonymous to us.
All data collected by flawfood is strictly for informational and entertainment purposes only and should not be used for health or medical purposes.

2. Collection of non-personal information

When you visit the flawfood, our servers automatically record information that your device sends. This data may include information such as your device's IP address and location, browser type and version, operating system type and version, language preferences, pages and screens that you visit, the time spent on those pages, the information you search for, access times and dates, and other statistics.

3. Age Requirement

You must be at least 14 years of age to use this Website. By using this Website and by agreeing to this Agreement, you warrant and represent that you are at least 14 years of age.

4. Use and processing of collected information

Any of the information we collect from you may be used to improve customer service and respond to queries and emails of our customers; run and operate our Website and Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
The information we collect is solely for enhancing user experience on our platform and for entertainment purposes. It is not intended, nor should it be used, as a diagnostic or treatment tool for health conditions.

5. Third-party Data Sharing

5.1. flawfood may share certain personal data with third-party service providers to enhance user experience, improve app functionality, and ensure smooth operation. This sharing is governed by strict data protection agreements.
5.2. For a detailed list of third-party service providers and the nature of data sharing, please refer to Section 4: Transfer of Personal Data to Third Parties of our Data Processing Agreement (DPA).
5.3. We ensure that these third-party service providers are bound by strict data protection agreements to maintain the confidentiality, integrity, and security of the Personal Data. For more information on the safeguards in place, please refer to Section 4.4: Safeguards of our DPA.
5.4. We do not share, sell, or disclose user data with third parties for advertising or marketing purposes.
5.5. By using flawfood, you acknowledge and consent to the sharing practices outlined in our DPA. If you have concerns about data sharing, please review the DPA or contact our support team.

6. Data Protection Rights Under GDPR

6.1. flawfood may share certain personal data with third-party service providers to enhance user experience, improve app functionality, and ensure smooth operation. This sharing is governed by strict data protection agreements.
6.2. For a detailed list of third-party service providers and the nature of data sharing, please refer to Section 4: Transfer of Personal Data to Third Parties of our Data Processing Agreement (DPA).
6.3. We ensure that these third-party service providers are bound by strict data protection agreements to maintain the confidentiality, integrity, and security of the Personal Data. For more information on the safeguards in place, please refer to Section 4.4: Safeguards of our DPA.
6.4. We do not share, sell, or disclose user data with third parties for advertising or marketing purposes.
6.5. By using flawfood, you acknowledge and consent to the sharing practices outlined in our DPA. If you have concerns about data sharing, please review the DPA or contact our support team.

7. CCPA Provisions

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). More details can be found in our Cookies Policy.

8. International Data Transfers

As Flawfood LLC operates globally, we may transfer your personal information outside of the European Union/European Economic Area. In such instances, we ensure that appropriate safeguards, in line with recognized legal frameworks, are in place to protect your data as per EU and UK regulations.
As mentioned in our Cookies Policy, Flawfood operates on a global scale. This means that your data may be transferred and processed outside of the European Economic Area (EEA). However, we ensure that these transfers are carried out in compliance with relevant data protection laws and that appropriate safeguards, such as standard data protection clauses adopted by the European Commission, are in place to protect your data.

9. Data Security Measures

Protection of Your Data: At Flawfood, we prioritize the security of your data. As outlined in our Terms & Conditions, and Data Processing Agreement we employ a range of security measures to protect your data. This includes the use of encryption technologies, secure servers, and other advanced techniques to prevent unauthorized access, alteration, or disclosure of your data.

10. Cookies & Tracking

11. Data Retention

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. For user convenience, we retain user data for 365 days since the last session.

12. Data Breaches

In the unlikely event of a data breach, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, in line with GDPR requirements. More information regarding this can be found in our Terms & Conditions.

13. Information not contained in this policy

More details concerning the collection or processing of Personal Information may be requested from Flawfood LLC at any time at its contact information.

14. Changes and amendments

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do, we will revise the updated date at the bottom of this page.

15. Review and Updates

This Privacy Policy will undergo regular reviews to ensure its relevance and compliance with evolving regulations. The last review/update date of this policy is 2023/12/1.

16. Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions.
To register and use the full functionalities of our platform, users must provide explicit consent to our Privacy Policy. This is achieved through a clear and proactive action where users are required to check a consent box before they can proceed with the registration. This approach ensures that consent is freely given, specific, informed, and unambiguous, in line with GDPR requirements. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Services.
By providing explicit consent upon registration, you acknowledge and agree that the data collected is strictly for informational and entertainment purposes and should not be used for health or medical decisions.

17. Contacting us

If you have any questions about this Policy, please contact us at hi@flawfood.com.